Identity Verification
In Short
Showing your ID or passport helps us serve the right person and keep every booking safe and fair. We follow Thai laws and PDPA, collect only what is necessary, and protect your privacy. Identity verification is not prosecution — it’s a simple protection step for everyone involved.
Why We Verify Identity
Identity verification is a standard process to keep transactions safe, fair, and transparent. It helps us confirm we’re serving the right customer and protects both you and our business. This is not an accusation or legal action — it is a preventive step to reduce risks of fraud, impersonation, or misuse of documents. For example, it helps prevent someone from using another person’s details to make a booking, or using a stolen credit card for a trip.
Legal Basis in Thailand
- Constitution of the Kingdom of Thailand (2017) — consumer rights, fairness, and proportionate restrictions.
- Consumer Protection Act (1979) — ensures fair and safe service transactions.
- Computer Crime Act (2007, amended 2017) — prevents online fraud, forgery, and impersonation.
- Anti-Money Laundering Act (1999) — strict KYC applies to finance/high-risk sectors; we adopt KYC as best practice.
- Criminal Code — forgery and use of forged documents are serious offenses.
- Personal Data Protection Act (PDPA, 2019) — governs lawful collection, use, and protection of personal data.
Our Approach: KYC Principles
- Collect only what is truly necessary
- Use secure channels to protect your data
- Explain clearly why we ask and how it helps you
What We May Request
- Individuals: valid passport or national ID card
- Companies: corporate documents and authorized representative’s ID
- Submission: secure upload or in-person presentation
We ask only for documents needed to verify identity. Submitting fake or altered documents is a criminal offense under Thai law.
Your Privacy under PDPA
- Purpose: identity verification for safety, compliance, and transparency
- Legal basis: legitimate interest, contractual obligation, or legal requirement
- Retention: data kept only as long as needed, then securely deleted
- Access: limited to authorized staff only
- Your rights: request access, correction, deletion, or withdraw consent
- Contact: [email protected]
Frequently Asked Questions
Why do you need my ID?
It confirms your identity, protects against fraud, and ensures safe and fair transactions.
Which Thai laws support this process?
The Constitution, Consumer Protection Act, Computer Crime Act, Criminal Code (forgery), and PDPA. AMLA mainly applies to financial sectors; we adopt KYC principles as best practice.
Will my data be safe?
Yes. We use secure systems, limit access to authorized staff, and comply with PDPA obligations.
Is this the same as accusing me of something?
No. Identity checks are routine preventive steps, not legal accusations.
How long do you keep my documents?
Only as long as necessary for verification, then we securely delete them.
What rights do I have over my data?
You can ask for access, correction, deletion, or withdraw consent in line with PDPA.
Who can I contact about privacy?
Please email our Data Protection contact at [email protected].
