THAITAXISERVICES™

Frequently Asked Questions (FAQ)

We have compiled the most frequently asked questions for your convenience. If you cannot find the answer you are looking for, please contact us directly.

General Questions

THAITAXISERVICES provides four transport services across Thailand: airport transfers, chauffeured car rental, aircraft charter, and security services. Operating since 2013, we serve both Bangkok airports—Suvarnabhumi (BKK) and Don Mueang (DMK)—with a fleet of 17 vehicles across 7 categories, from electric sedans to coaches.

  • Airport Transfers: Fixed-price private transfers to and from BKK and DMK, with a professional driver and vehicles for every group size and budget.
  • Chauffeured Car Rental: A private car with a professional chauffeur by the hour, day, or multiple days—for city tours, business roadshows, and day trips.
  • Aircraft Charter: Private jet charter across 7 aircraft categories, plus air freight charter for time-critical cargo.
  • Security Services: Personal protection and close-protection teams for executives, VIPs, and events.

We provide nationwide coverage across Thailand, with our core operations centered on Greater Bangkok and both Bangkok airports—Suvarnabhumi (BKK) and Don Mueang (DMK). Popular destinations include Pattaya, Hua Hin, and Ayutthaya.

Simply enter your pick-up and drop-off locations when booking, or contact our team directly for routes outside these areas.

Yes. Our services are available 24 hours a day, 7 days a week, including holidays—so you can book a transfer or arrange transport for any arrival or departure time.

Booking & Payment

You can book through any of these channels:

  • Website: Complete the online booking form
  • LINE: @thaitaxiservices
  • WhatsApp: +66 98 898 9333
  • Phone: +66 2 942 4114
  • Email: [email protected]

It depends on the service:

  • Airport Transfer: Travel date, pick-up time, flight number, destination, and the number of passengers and bags. On the final step you add your name, phone, and email. Please book at least 24 hours before pick-up.
  • Chauffeured Car Rental: There is no online form—simply message us on LINE or WhatsApp with your date, hours or days needed, pick-up location, and passenger count, and we'll arrange the rest.
  • Private Jet Charter: Route (departure and destination), travel date, and lead passenger name, phone, and email. Passport and nationality details are not needed to request a quote—we collect them later, at the charter agreement stage. Book domestic flights at least 24 hours ahead and international flights 3 days or more.

Payment methods depend on the service:

  • Airport Transfer: Bank transfer or credit card, with no extra fees. Payment is made after we confirm your booking. Cash is not accepted.
  • Private Jet Charter: Payment is arranged after you approve the quote. Bank transfer (SWIFT) is standard; credit card is available with a processing fee.

You'll receive written confirmation for every booking. The process depends on the service:

  • Airport Transfer: After you submit a booking, we confirm by email within 24 hours. At least 24 hours before pick-up, you'll also receive your driver's name, contact number, and vehicle details.
  • Private Jet Charter: Your charter is confirmed once the charter agreement is signed and payment is received, as set out in the agreement. Our team then begins flight preparations.

Our policy depends on the service:

  • Airport Transfer & Car Rental: Once payment has been confirmed, all bookings are non-refundable. As a registered Thai operator, we maintain strict safeguards against payment fraud and money laundering (AML). Refunding confirmed payments can expose both parties to the risk of funds being redirected through fraudulent or third-party ("mule") accounts; accordingly, we do not process refunds after payment. If your plans change, please notify us as early as possible and we will do our best to adjust or reschedule your booking.
  • Private Jet Charter: Cancellation terms are governed exclusively by your charter agreement. Due to substantial non-refundable costs—including aircraft positioning, permits, and crew logistics—we strongly recommend reviewing the agreement carefully before signing.

Airport Transfers

Once you reach the arrival gate, our representative will be waiting with a name card and walk you to your car. This free Meet & Greet is included with every arrival transfer.

  • Suvarnabhumi (BKK): Floor 2, Gate 3, after Immigration and Customs.
  • Don Mueang (DMK) — International: Terminal 1, Floor 1, Gate 5, after Immigration and Customs.
  • Don Mueang (DMK) — Domestic: Terminal 2, Floor 1, Gate 11.

You'll also receive your driver's name and contact number at least 24 hours before pick-up, so you can reach them directly if needed.

No problem—we track your flight in real time and adjust your pick-up time automatically, at no extra charge. Just make sure you enter the correct flight number when booking, and there's no need to contact us about the delay.

Off-peak travel times to central Bangkok:

  • Suvarnabhumi (BKK): About 45–60 minutes via Motorway 7 and the Bang Na expressway (around 30 km to Sukhumvit).
  • Don Mueang (DMK): About 35–55 minutes (around 22–28 km).

During weekday rush hours (07:30–09:30 and 16:30–19:30), expect 90 minutes or more. Your driver monitors traffic live and takes the fastest route on the day.

You can enhance any airport transfer with these add-ons at booking:

  • Meet & Greet: Free with every arrival transfer—a representative meets you with a name card and walks you to your car.
  • Priority Lane (immigration fast-track): ฿1,600 per person at Suvarnabhumi (BKK); ฿2,500 per person at Don Mueang (DMK).
  • Airport Buggy: ฿2,500 per trip at Suvarnabhumi (BKK). Not available at Don Mueang (DMK).
  • Child Car Seats: ฿300 each—Infant (0–1 yr), Toddler (1–3 yr), or Booster (4–7 yr), fitted before pickup.

Yes. Airport transfers are fixed-price with no surge pricing and no hidden fees. The quoted fare includes tolls, airport parking, fuel, first-class insurance, and your professional driver.

The only extras are optional add-ons you choose yourself, such as Priority Lane or a child car seat.

Yes. Our fleet covers every group size, from private sedans to larger vehicles:

  • Sedan: Up to 3 passengers
  • SUV: Up to 4 passengers
  • Van: 6–10 passengers
  • Minibus: Up to 20 passengers
  • Coach: Up to 40 passengers

For groups needing more than one vehicle, we coordinate multiple cars to travel together. Just enter your passenger and luggage count when booking, and we'll suggest the right option.

Chauffeured Car Rental

An airport transfer is a single point-to-point trip—we take you from A to B, and the service ends on arrival. Chauffeured car rental books a private car and professional chauffeur for a set duration, giving you the flexibility to visit multiple stops, wait between destinations, and adjust your plans within the agreed hours and area.

It's ideal for city tours, business roadshows with several meetings, and day trips to nearby provinces.

Pricing is package-based, with a minimum booking of 3 hours. Standard packages are:

  • Hourly packages: 3-hour, 5-hour, and 10-hour (full-day) options
  • Intercity: Day trips to Chonburi, Rayong, Hua Hin, Ayutthaya, and Khao Yai
  • Multi-day: 2-day, 3-day, and 4-day packages with overnight stays

Full-day (10-hour) rates range from ฿4,200 to ฿18,000 depending on the vehicle, and each package includes your chauffeur, fuel, tolls, and parking. Overtime is charged at a fixed hourly rate shown in your quotation. Prices are exclusive of 7% VAT.

For per-vehicle rates, see each model's page.

We do. For multi-day bookings that require an overnight stay, the chauffeur's accommodation and allowance are already covered—there are no additional charges on your side.

Once payment has been confirmed, chauffeured rentals are non-refundable, consistent with our airport transfer policy. As a registered Thai operator, we maintain safeguards against payment fraud and money laundering (AML).

If your plans change, please notify us as early as possible and we'll do our best to adjust or reschedule your booking. Long-term rentals may require a deposit, as noted in your quotation.

Aircraft Charter

Every quote includes an itemised breakdown. The base quote covers:

  • Flight crew (Captain and First Officer, licensed and current on type)
  • Standard in-flight catering—water, soft drinks, light snacks, and beer or wine on regional flights
  • Basic aircraft insurance for the duration of the mission
  • Ground handling coordination at the departure airport

Quoted separately per mission:

  • Fuel surcharge (based on current Jet A-1 prices at booking)
  • Landing and handling fees—typically US$2,000–6,000 per airport movement at Bangkok's major terminals, higher at specialist airports
  • Overflight permits, crew accommodation on multi-day missions, premium catering, and ground transport

Lead time depends on the route:

  • Domestic Thailand: 24–48 hours' notice; same-day departures may be possible with 4–8 hours' notice when an aircraft is positioned nearby.
  • Regional Asia (ASEAN): 3–5 business days (Indonesia typically 4 days).
  • India & China: India requires a minimum of 7 days for permit vetting; China generally 3 working days.

Flight paths may change based on air traffic control regulations. The earlier you book, the more aircraft options are available.

Yes. Alongside passenger charter, we arrange dedicated air freight for time-critical, high-value, or specialised cargo—such as urgent machine parts, secure valuables, and temperature-sensitive medical supplies. Share your cargo details, route, and timing, and our team will recommend the right aircraft and handling.

Private jet flights use a dedicated private jet terminal (FBO) instead of the main public terminal, for a faster, more private experience. In most cases you can arrive around 20 minutes before departure, relax in a private lounge, and board with minimal waiting.

We can arrange pickup at the departure FBO, drop-off at the arrival FBO, and, where permitted, a meet-and-greet on the tarmac.

Chartering a private jet is straightforward, typically in four steps:

  1. Inquiry: Share your route, dates, and passenger count.
  2. Quotation: We provide tailored aircraft options with an itemised quote.
  3. Agreement: Once you choose, we issue a charter agreement covering all details.
  4. Fly: With paperwork complete, you're ready for departure.

The right aircraft depends on your route, passenger count, and budget. Our fleet spans seven categories:

  • Very Light & Light Jets: Best for short domestic or regional hops (roughly 4–9 seats).
  • Midsize & Super Midsize: More cabin space and range for longer regional flights (around 7–12 seats).
  • Heavy & Ultra-Long-Range Jets: Stand-up cabins for long-haul intercontinental travel (10–19 seats).
  • VIP Airliners: Converted commercial aircraft for very large groups (25–50 seats).

Share your travel plan and our team will recommend the most suitable and cost-effective option.

Yes. Most aspects of your flight can be tailored to your preferences:

  • Catering: Bespoke meals, specific wines, or special dietary arrangements (billed separately).
  • Cabin amenities: Options such as Wi-Fi, lie-flat configurations, and in-flight entertainment, depending on the aircraft.
  • Ground transport: A door-to-door transfer arranged to meet you on arrival.

Let us know your requirements when requesting a quote and we'll arrange the details.

Security Services

We provide three specialist security services, delivered through licensed protection professionals:

  • Personal Protection: Close protection for individuals and small groups.
  • Vehicle Escort Convoy: Secure movement for people or high-value assets.
  • Event Security: On-site protection and crowd management for events.

These services suit corporate clients, VIPs and public figures, delegates, film and commercial productions, conferences, and concerts.

Yes. All personnel are licensed under Thailand's Private Security Business Act B.E. 2558, vetted with clean background checks, and trained by accredited institutions. Our services are strictly non-lethal and unarmed, and every engagement is fully PDPA compliant.

Female and multilingual team members are available on request.

Share your requirements—dates, locations, and the level of protection needed—and our team will assess the assignment, propose a plan, and provide a quote. Once confirmed, we brief and deploy the right team.

We recommend booking personal protection at least 3–7 days in advance, and convoy escort at least 5–7 days, to allow for planning and route checks.

Yes. Personal protection assignments can include a chauffeur and vehicle as part of the package, so protection and transport are coordinated together for a seamless, secure journey.

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